Terms of Service

Last updated: 28 October 2026

These terms are an agreement between you and the operator of Live With Me at livewithme.me ("Live With Me", "we", "us"). By creating an account or using the service you agree to them and to our Privacy Policy. If you don't agree, please don't use the service.

1. What Live With Me is

Live With Me is an online marketplace that connects hosts, who offer one-to-one live video sessions, with customers who book them. We provide the platform only: we are not a party to any session or to the agreement between a host and a customer, we don't employ hosts, and we don't control, endorse or guarantee what is said or offered in a session.

2. Accounts

• Give accurate information and keep it up to date. One account per person; don't impersonate anyone or share your account.
• You're responsible for everything done through your account and for keeping your sign-in secure.
• Live With Me is intended for adults. If you're under the age of legal majority where you live, you may use it only with the permission and supervision of a parent or legal guardian, who accepts these terms on your behalf and is responsible for your use.

3. Hosts

• Hosts are independent and act on their own behalf — not as our employees, agents or partners.
• Hosts are solely responsible for their sessions, advice and content; for holding any licence, permit or insurance their activity requires; for keeping to the times they publish; and for their own taxes and legal obligations on income they receive.
• Hosts who offer paid sessions give us the PayPal account where they receive payments, and are responsible for refunding customers as their cancellation policy and these terms require.
• Hosts are responsible for the payout account being correct and their own. Connecting with PayPal confirms the account with PayPal; an email typed by hand is not verified by us, and payments sent to a wrong or mistyped address are the host's responsibility, not Live With Me's.
• Host pages and approved sessions are public and may appear in search engines and AI assistants. Your headline, links and session keywords must be accurate and about what you really offer — no misleading claims, other people's names or brands, or keyword stuffing.
• Host accounts and every session are reviewed before going live, but approval is not an endorsement or a guarantee of a host's skills, qualifications or conduct.

4. Verification

• We may ask any host or user, at any time, to verify their identity, qualifications or claims — for example a government ID, a professional licence, a diploma or certificate, or proof of a business.
• Professionals offering regulated services (such as medical, veterinary, legal, financial or therapy advice) must hold the licences required where they practise and must provide proof when asked.
• If you don't provide what we ask for, or it can't be verified, we may decline, pause or remove your account or sessions.
• Verification is limited and can't detect every false statement; we don't guarantee that any user is who they claim to be.

5. Our rights to moderate and enforce

To keep Live With Me safe, we may, at our discretion and at any time:

• approve, reject, re-categorise, pause, hide or remove any session, profile, photo, review or other content;
• decline host applications, and suspend, restrict or permanently remove any host or user account;
• cancel bookings that break these terms;
• monitor activity on the platform — including automatic checks for unusual booking, cancellation, no-show, payment and report patterns — and investigate reports, complaints, suspected fraud or misuse, including reviewing booking, payment and session records (never the audio, video, screen sharing or chat of a call, which we can't access);
• limit how many bookings an account can make, and ask your browser to pass an automatic bot check before a booking;
• remove or adjust ratings and reviews that are fake, abusive or manipulated;
• refuse service to anyone who breaks these terms or puts others at risk;
• change, suspend or discontinue any part of the service.

Where reasonable, we'll tell you what happened and give you a chance to respond, and you can ask us to review a decision. We may act first, without notice, to protect users, comply with the law or stop misuse.

6. How we contact you

You agree that we may contact you by email and through the platform about your account and its use — including bookings and payments, verification requests, questions about reports involving you or unusual activity on your account (such as many bookings or cancellations), clarifications about sessions or content, safety issues and changes to these terms. Please respond promptly; if you don't, we may pause your account or sessions until the matter is resolved. When you sign in you also agree to receive a welcome email and, from time to time, news and tips about Live With Me (for example new features). Every such email has an unsubscribe link, and you can turn them off — or back on — on your profile at any time. Emails about your account, bookings and payments are part of the service and are always sent.

7. Bookings, cancellations and no-shows

• Each session shows its price, length, booking notice, cancellation window and timing rules before you book. By booking you accept them.
• Each host sets a cancellation window for their session. Customers who cancel before it are owed a full refund by the host; inside the window no refund is owed.
• If a host cancels or doesn't show up, the host must refund the customer in full.
• If a customer doesn't show up, the host keeps the payment.
• If the session can't connect at all, the host must refund the customer.
• Where a mandatory consumer-protection law gives you a right to cancel or to a refund, that right applies in addition to these rules.

The cancellation window that applies is the one shown when you booked. Full details are in our Payments & Refunds policy. Hosts who don't honour their cancellation policy may have their sessions or account suspended.

7a. Contact between hosts and customers

• When you book a session, the host of that booking receives your email address so they can contact you about it — for example a reminder, a change of plan, a problem with the session or a follow-up afterwards. By booking you agree to this.
• It works one way: customers don't see the host's email address. If a host writes to you, you'll see the address they write from.
• Hosts may use a customer's email only for that customer's bookings with them. Hosts must not add customers to mailing lists, send marketing or unrelated messages, share the address with anyone, use it to harass anyone or to take payments outside Live With Me, and must stop writing when the customer asks.
• Live With Me isn't part of these emails and can't see them. If a host misuses your email, tell us at livewithme.app@gmail.com; we may suspend or remove the host's account (see §9b).

8. Payments

• Customers pay hosts directly through PayPal, under PayPal's terms. Live With Me is not a party to the payment, never receives or holds your money, and is not a payment service provider.
• Your payment is protected by PayPal. Because every payment is made through PayPal, a customer who believes they are owed a refund can open a dispute for that payment with PayPal. PayPal generally allows a dispute to be opened within 180 days of the payment; whether a payment is eligible, and the outcome of any case, are determined solely by PayPal under its terms for the customer's country.
• Refunds are issued by the host from the host's own PayPal account. Live With Me does not issue, hold, withhold or guarantee refunds, and is not responsible for any payment, refund, dispute or chargeback between a customer and a host.
• We keep records of bookings, payments and cancellations, and may share them with the people involved or with PayPal to help resolve a case (see section 8b).
• We are not responsible for PayPal's services, delays, fees or decisions, or for a host's or customer's tax obligations.

8a. Fees

Using Live With Me — as a customer or as a host — is currently free: we take no commission on sessions. We may introduce fees in the future, for example a commission on paid sessions, a subscription to host, or paid promotion of hosts and sessions. We will announce any fee in advance on the site and by email, and it will apply only from the date it starts — never to bookings already made. If you don't accept a new fee you can stop using the paid feature or close your account.

8b. Refund requests, disputes and the limits of our role

Sessions are private, one-to-one conversations between a customer and a host. We believe in privacy: the call connects the two participants directly, and Live With Me is not present in it, does not monitor it and never records it.

• A matter between customer and host. Any refund request, complaint or dispute about a session — for example a no-show, a call that did not work, a session that was not as described, or a refund that has not arrived — is a matter between the customer and the host. It is to be resolved directly between them or, failing that, through PayPal's dispute process for that payment, under PayPal's rules.
• The information we hold. The only information we hold about a session is technical: when each participant joined and left, whether and for how long the call was connected, any cancellation and its timing, and the booking and payment details. We hold no audio, video, screen sharing, chat or recordings, and no other information about what was said or done.
• What we can provide. On request, we will provide these records for the session concerned to the customer, the host or PayPal. This is the full extent of the evidence Live With Me is able to supply.
• What we cannot do. As we have no access to the content of a session, we cannot assess what took place, the quality of the session or whether it met expectations. We do not mediate or decide disputes, do not issue, withhold or reverse refunds, and do not review or override PayPal's decisions. Beyond what is described in this section, we are unable to assist with a refund.
• Further enquiries. At our discretion, we may contact the customer and the host, request information from either of them and look into the matter further. You agree to respond to such requests promptly and truthfully.
• Consequences. Regardless of the outcome of a payment dispute, we may act on what we learn under sections 5 and 9b — including adjusting ratings, pausing sessions, or suspending or permanently removing an account.
• The practical steps are set out in our Payments & Refunds policy.

9. Conduct

• Treat others with respect. No harassment, bullying, hate speech, threats, intimidation or discrimination.
• No explicit, sexual or adult content or behaviour of any kind — in sessions, profiles, photos or messages — including nudity, sexual acts and the offering of sexual services. Any sexual content involving minors is strictly forbidden and will be reported to the authorities.
• No drugs, weapons or other illegal goods or services. Do not sell, buy, promote or use illegal drugs or controlled substances, or offer anything else that is unlawful, in or in connection with a session.
• No violence or encouragement of self-harm, no scams or gambling, no other illegal activity, and no services you are not qualified or licensed to provide.
• Do not record a session without the other participant's clear consent.
• Do not take bookings or payments off the platform to avoid its rules or fees, and do not misuse other users' personal information.
• Do not interfere with the service, attempt to access other accounts, or use bots or scraping. Do not circumvent booking limits or the bot check, or open several accounts to do so.

Hosts can block customers, and anyone can report a problem. Every report is reviewed by our team; reports and the outcome of our review may affect ratings and lead to the measures in sections 5 and 9b.

9a. Real identity, impersonation and fraud

Live With Me only works if people are who they say they are. You must use your real identity — or, for a business, its real name — and you must not:

• pretend to be another person, a public figure, a professional you are not, or a company, organisation, institution or brand (including Live With Me), or suggest you are connected to them when you aren't;
• use a fake, stolen or misleading name, photo, username, document, licence, qualification, review or link;
• create accounts with false details, or open new accounts after we've suspended or removed one;
• commit or attempt fraud — for example scams, fake bookings or payments, chargeback abuse, phishing, or collecting money for sessions you don't intend to give.

If we believe an account uses a fake identity, impersonates someone, or is involved in fraud, we may suspend it or permanently delete it, at our discretion and with or without notice, together with its sessions, host page, reviews and other content. We may also cancel its upcoming bookings, keep the records we need, warn affected users, and report the matter to PayPal or to the authorities. We may ask for proof of identity first (see section 4); not providing it is a reason to act. Hosts and customers affected by a removed account should follow the refund rules in section 7 and our Payments & Refunds policy.

9b. Reports, suspension and removal

Anyone may report a person, a session or a booking. Every report is reviewed by a member of our team, who may contact the people involved and request information.

• If we conclude, at our discretion, that an account has breached these terms or behaved in a manner that is not acceptable on Live With Me — in particular explicit or sexual content or behaviour, drugs, harassment, fraud or any other illegal activity — we may suspend it for a limited period or remove it permanently, with or without prior notice, together with its sessions and content.
• Serious breaches — including any sexual content involving minors, threats of violence and other illegal activity — may lead to immediate and permanent removal, and may be reported to the competent authorities and to PayPal.
• Suspension or removal does not release a host from the obligation to refund customers under section 7 and our Payments & Refunds policy.
• You may ask us to review a decision by writing to livewithme.app@gmail.com.

10. Your content

You keep ownership of the content you post (profile, photos, session descriptions, reviews). You give Live With Me a worldwide, non-exclusive, royalty-free licence to host, display, adapt (for example resize or translate) and share it as needed to run and promote the service, for as long as it's on the platform. You confirm you have the rights to everything you post.

11. Video calls

Sessions take place only in the Live With Me room. Calls connect the two participants directly (peer-to-peer), are encrypted between them and are never recorded by us. As a result each participant's device receives the other's IP address — see our Privacy Policy. Screen sharing (which only the host can start) and the in-call chat also go directly between the two participants and are never seen or stored by us; chat history is kept only on your own device, for 7 days. Call quality depends on your devices and networks; we don't guarantee that a call will connect or stay connected.

12. Professional advice

Advice given in a session comes from the host, not from Live With Me. Sessions with professionals give general guidance and do not replace an in-person examination, diagnosis, treatment or emergency services. In an emergency, call your local emergency number. You use any advice at your own judgement and risk.

13. Third-party services

The service relies on third parties such as PayPal, Google, Supabase and Vercel. Their own terms apply, and we're not responsible for their services.

14. Disclaimers

The service is provided "as is" and "as available". To the fullest extent the law allows, we make no warranties — express or implied — about the service, its availability, or any host, customer, session or content, and we don't guarantee any result from a session.

15. Limitation of liability

To the fullest extent the law allows: (a) Live With Me is not liable for anything said, done or offered by hosts or customers, in or outside a session, or for disputes between users; (b) we're not liable for indirect, incidental, special or consequential damages, or for lost profits, data or goodwill; and (c) our total liability for any claim relating to the service is limited to the greater of the service fees you paid us in the 12 months before the claim or US$100. Nothing in these terms limits liability that can't be limited by law, or rights you have under mandatory consumer law.

16. Indemnity

You agree to indemnify and hold harmless Live With Me and its operator from claims, losses and costs (including reasonable legal fees) arising from your content, your sessions, your breach of these terms or the law, or your dealings with other users.

17. Ending your account

You can delete your account at any time from your profile page (Profile → Delete account). Deletion is permanent and can't be undone: your sign-in, personal details, username and sessions are removed, while records of past bookings, payments, reviews and reports are kept without your name, as described in the Privacy Policy. Upcoming bookings must be cancelled first, under the cancellation and refund rules. We may end or suspend your access as described in section 5. Sections that by their nature should survive (such as 10, 14, 15, 16 and 18) continue to apply.

18. Governing law and disputes

These terms are governed by the laws of the State of Israel. The competent courts in Tel Aviv-Yafo, Israel have exclusive jurisdiction, unless mandatory law gives you the right to sue in your own place of residence.

19. General

If any part of these terms is found unenforceable, the rest stays in effect. Our not enforcing a right isn't a waiver of it. You may not transfer your rights under these terms; we may transfer ours as part of a reorganisation, merger or sale. These terms and the Privacy Policy are the entire agreement between you and Live With Me about the service.

20. Changes and contact

We may update these terms; the date above shows the latest version, and continuing to use the service after a change means you accept it. For significant changes we may also notify you by email or on the site. Questions: livewithme.app@gmail.com.